Privacy Policy

This privacy statement was last updated on 27/10/2026 and applies to all personal data processed by Auvicom NV through its websites and other channels.

1. Introduction

Auvicom NV takes your privacy seriously. In this privacy statement we explain which personal data we collect, why we do so, how long we keep it and what rights you have. This statement applies to the websites of Auvicom NV and its affiliated companies, and to all personal data we receive from prospects, customers and partners.

We process personal data in accordance with the General Data Protection Regulation (GDPR).

2. Who is responsible?

Auvicom NV
Suikerkaai 40D, 1500 Halle, Belgium
Company number: BE 0419.713.951
+32 2 380 10 44 – privacy@auvicom.be

3. What data do we process and why?

3.1 Contact and quotation requests

When you fill in a form on our website, email us or call us, we process your name, first name, company name, email address, phone number, address, language and the content of your message. We use this data to answer your question and to send you a quotation.

Legal basis: taking steps at your request prior to entering into a contract, or our legitimate interest in responding to enquiries.

3.2 Delivery of our services

To carry out an assignment (delivery, installation, event or service), we process the contact and company details required for that purpose.

Legal basis: the performance of a contract and our legal obligations, such as accounting and invoicing.

3.3 Newsletter

If you subscribe to our newsletter, we process your name and email address. You can unsubscribe or update your details at any time via the link at the bottom of every newsletter.

Legal basis: your consent, or our legitimate interest for existing customers regarding similar products and services.

3.4 Website use, statistics and marketing

With your consent, we use cookies and similar technologies to analyse how our website is used and to measure and improve our advertising. You can read which cookies we use and how to change your preferences in our Cookie Policy.

Legal basis: your consent, which you can withdraw at any time via “Manage consent”.

We do not process your data for purposes other than those described above, unless we have obtained your prior consent or are required to do so by law.

4. Who do we share your data with?

We never sell your data. We only share it with parties that help us deliver our services, and we conclude the necessary data processing agreements with them. These include:

Hosting and website: Combell NV, Belgium
Email and office applications: Microsoft 365
Newsletter: Mailchimp (Intuit)
Website statistics: Google Analytics and Microsoft Clarity (only after consent)
Advertising and conversion tracking: Google Ads, Meta (Facebook) and LinkedIn (only after consent)
Embedded content and security: YouTube, Google Maps and Google reCAPTCHA

Within Auvicom, only employees who need it for their work have access to your data. They are bound by confidentiality. We only pass data on to other third parties if the law requires us to or if you have given your explicit consent.

5. Transfers outside the European Union

Some of these providers (such as Google, Microsoft, Meta and Mailchimp) may process data in the United States. In that case, the transfer is based on the EU-US Data Privacy Framework or on the Standard Contractual Clauses of the European Commission, so that your data retains an adequate level of protection.

6. How long do we keep your data?

We do not keep personal data longer than necessary for the purpose for which it was collected, or as long as required by law (for example 7 years for accounting records). Data of prospects and contact persons is deleted after a maximum of 5 years without contact.

7. How do we protect your data?

We take appropriate technical and organisational measures to protect your data, including:

everyone who has access to your data on behalf of Auvicom is bound by confidentiality;
we apply a username and strong password policy, with two-factor authentication where possible;
we back up personal data so it can be restored in the event of physical or technical incidents;
our employees are made aware of the importance of data protection.

8. Your rights

You have the right to:

access your personal data;
have inaccurate data corrected;
have your data erased;
have the processing restricted;
object to the processing;
receive your data or have it transferred to another party;
withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

You can exercise these rights free of charge by emailing privacy@auvicom.be. We will respond within one month. Only if we have reasonable doubts about your identity may we ask you to verify it.

9. Questions or complaints

Do you have questions about this privacy statement or about how we process your data? Please contact us using the details above. We are happy to help.

You also have the right to lodge a complaint with the Belgian supervisory authority:

Data Protection Authority (DPA)
Rue de la Presse 35 / Drukpersstraat 35, 1000 Brussels
www.dataprotectionauthority.be